Copyright is always retained by the designers, Quirk & Rescue and images can not be used or reproduced without their written permission.
Payment through our shop is via PayPal and is protected by PayPal’s terms and conditions.
If you wish to pay by cheque or by cash directly into our business account, contact us directly for details of how to do this, please be aware however that goods are not shipped until full payment is received.
Most orders are sent within three working days of receipt of cleared payment, subject to stock availability. If items are out of stock, you can still order the item, though as these are handmade items the lead time can be as much as four weeks, feel free to contact us if an item is out of stock to find out when it will become available.
If you need an item faster we’ll do our best to accommodate you, so please don’t hesitate to get in touch.
Individual orders of single cushions are sent with Royal Mail (First Class Recorded) and a signature will be required.
Larger/more valuable orders are sent with a courier and a signature will be required. Postage costs vary depending on the amount – if you are ordering more than one cushion you will need to contact us directly so that we can arrange the courier and payment.
Cushions going to non UK addresses are sent without the cushion pad – you will receive the cover/s only.
Non UK orders are sent with Royal Mail (Airsure or International Signed For) and a signature will be required.
All prices are in Pounds Sterling (£) and all orders will be processed through PayPal in Pounds Sterling (£).
You will be notified if there is a delay in sending your order. If an item is out of stock, you’ll be notified within 48 hours of ordering and you can then decide to wait if you would like to wait, change, or cancel your order.
Guidelines are as follows for delivery times once your order has been dispatched;
Royal Mail 1st Class Recorded – next working day (not guaranteed).
Royal Mail Airsure/International Signed For – within 5 working days (not guaranteed).
While postal delays are rare- please take into account that mail can sometimes take a bit longer than expected at busy times of the year such as Christmas. Please make sure you order in plenty of time.
Please email us within 48 hours of receiving a damaged item and we will be happy to replace it. You will need to keep the damaged item and all packaging as this may be required for an insurance claim.
As the wallpaper is made to order, refunds are not possible unless the product is faulty.
We only accept returns in their original, unused condition within 7 days of delivery to the customer. Please contact us for the address to send returns to.
In the event of you requiring a refund for an item that has been damaged through no fault of the courier, postal service or the customer, we will be happy to provide you with a refund. Unfortunately, we can only provide refunds for the item cost. We cannot refund postage and packaging. This also applies to returns postage and packaging.